Worst customer service ever Was able to get a special built Hotwheels but during checkout had to login as guest to be able to finish sale guess what Cart was emptied and lost the car Sent mail to their customer....

As a European it s a real joke what Mattel is doing with it s so called serviceYou pay the product and than nothing happens for days Than they tell you that the parcel is on its way and when....

I m deeply disappointed by the experience I ve had with Mattel Creations particularly as a member of both the Barbie and Monster High clubs I joined to access exclusive dolls and have made 10 purchases to date However only....

Absolute scammers I joined the Fang Club to stand a chance of getting the Addams Family set They were literally sold out the second the buy button appeared at 5pm BST Yet somehow non-members can try again same time tomorrow....

Order supposed to arrive by 29th September Still not received by 15th October Emailed to ask where order was told lost in shipping asked for refund Still waiting two weeks laters for refund Told refund had been processed on 15th....

You buy something them you pay the shipping they take almost 2 weeks to send the product if you buy another one you gonna have to pay shipping AGAIN they dont send everything on the same package my order is....

Rubbish buying experience from the website Do better mattel

I grew up with Hotwheels in the early -mid 80s and I loved em Quality all the way Now I have a four-year old who likes Hotwheels Alas the quality has not so much declined as the entire concept has....

Purchased the hot wheels chocolate egg as a little surprise for my nephew He a huge hot wheels fan has many of thr models hence why I thought its a great reward present having made star of the week at....

20 years collector here Utter disappointment every time you deal with them not only they completely destroyed this hobby and ran most of us old collectors out But they support scalpers and the website experience has become almost unusable I....

It s a movie that s not for kids it has explicit adult themes with a real message but it s out of the question everyone expects to see barbie but they only used the name to carry a message....

We ordered dolls from the first wave of the Barbie movie and haven t even gotten a shipment notification The support is also only stalling Hopefully we ll be able to issue a charge back This store is unfortunately neither....

So the wicked doll set is associated with a porn site how freaking disgusting My grandchildren will never have mattel toys

Ordered 2 Ken jumpers 2 weeks ago for my friends birthday Haven t received emails to suggest they have been dispatched despite original confirmation email saying I will receive an email to confirm dispatch I have contacted the company politely....

Pieces missing Online replacement parts system out of order customer enquiry form designed to be impenetrable Eventually figured out you needed to enter 44 before the phone number to get it to accept Then refused to accept the enquiry because....

Terrible company Terrible service Very unresponsive Reseller with no real value to the market

Absolutely awful company that everyone should avoid I placed an order with them for an item at 155 214 on Amazon UK and they placed an order with another company 119 on Amazon US using my delivery address They thought....

Nothing good to say about this company Customer service is not in their vocabulary I ordered a white tarp and received a grey coloured product Company wanted me to ship it back at my cost I shamed theminto sending a....

Do not do service with them Bad customer service

They buy cheap stuff on Amazon US and resell it to other countries at much higher prices In my case they exported an item outside the US and that made me unable to make a warranty claim as that service....

It amazes me how this store is even legal They just do whatever the hell they want Ship items not ship items Cancel orders cancel partial orders while still selling those items on their website Trying customer service is the....

I bought an item during black friday which had been discounted and was eligible for a free gift at checkout The order went through fine and the item I ordered minus free gift was delivered I phoned them up and....

First of all ShopDisney has been exceptional with their product offers and sales until this latest time when they sent me a bad coupon code for a future purchase I had called about a previous order that I had made....

Ordered 2 items off the website after about 5 days they sent an email saying there is a technical issue and my order was cancelled There was a discount code on the items so I can only assume they didn....

I ordered 240 worth of items on their 30 off Black Friday offer It was dispatched in 2 orders but one went missing I emailed Disney and they said they would look into it and I would hear back in....

So shocked at poor customer service Recently had to immediately cancel a booking email received to say cancellation accepted only then days later to be told refunds not given Very misleading and poor quality of service Makes you question the....

Tantrum throwing staff and daylight robbery at Go Kart Visited this adventure ground today 16th August The only experience my two kids really loved was the wave rider and the staff was amenable there At the Go kart despite notices....

On arrival things were not very clear entry tickets were overpriced we were asked if we wanted extras but weren t told what they were also many of the staff were not friendly and to have to pay for certain....

Awful experience Owner is rude so are staff Will not be returning

I am shocked that as an adult I had to pay over 22 for entrance fee just to walk around with my great grandson 5 is plenty Very very disappointed Will not be visiting again

I ordered two things August 5th I didnt receive an email on one order and its the 14th and nothing Contacted customer support numerous times and they don t respond back Both purchases have been debited from my bank account

Still no response to numerous emails regarding my orders never received BBB is next step on my list

Placed an order in July l still have not received the items but the amount was charged to my card I ve emailed two different emails listed on the website but no one will answer me back

My daughter 2 year old has recieved the lovely ice cream palour however one of the magnets has come completely loose and come out of the toy this is concerning as they are so dangerous

I ordered train table set before Christmas The screws and fittings were missing I ve emailed no response tried online Chat definitely not helpful There is no number except the one at the end of this site but it does....

Didnt get the puzzle I ordered Phoned and emailed over 4 times with no response Ended up getting a refund for the puzzle by cheque in the post which they said I requested but I didnt So I ended up....

I ordered from this store a month ago no sign of any product it s been 3 weeks since I contacted customer service and got a generic emailing saying it might take 28 days which wasn t stated before order....

Like many reviewers I placed an order one month ago and had not received my order Emails were ignored and when I finally got through on the phone was told I had been refunded for one item and the other....

I ordered two puzzles on the 19th of April and still no sign of them 14th of May at the time of ordering the website mentioned a slight delay due to the coronavirus which I took at being a maximum....

This company were quite happy to take my money on 18th April for an item in stock Sadly puzzle not yet arrived now 18th May very poor communication and I ve very low expectations that I might receive jigsaw anytime....

DO NOT PURCHASE A TOY BOX FROM HERE I took a big risk purchasing a toy box from here as I really like the designs and the reviews that they would post on their Instagram seemed really good I purchased....

Very poor customer service I had followed this company for a long time on Instagram and was so excited to order my box I ordered it as per their guidelines on the waiting list on their website I was told....

Rosie toy box are a rip off 260 for a toy box which is made of MDF cheap material stapled on fabric and the letters are literally glued on Within days the first letter had fallen off within a month....

My RTB is amazing I have 2 RTBs both have lasted over 2 years now and I have just ordered a 3rd They are totally as described and simply beautiful It looks to me like the last 2 reviews are....

Ordered a board in April It is now July still no board Is this an actual company or did I get scammed

This is one of the worst experiences I have ever had with a seller The communication is horrible and they have a horrendous customer service after doing some research I found a phone number which they don t have on....

Bought a Fruities Surfboard by Goodwave for my 5 year old to learn on It started to delaminate on the walk from the parking lot to the beach The black watermelon seeds printed on the bottom will become bumps as....

The sizing chart is way out way too small and so had to return the first one which took months to get a refund The second wetsuit zipper broke in the first 6weeks after about 6 uses The company never....

Overall we had a very positive experience Happy with our purchase and customer support They have been very transparent with me about Covid shipping delays