Overcharged Three payments taken from my credit card only one was valid On arrival 2 8 23 I paid upfront room fee and room service deposit of 50 This amount was taken TWICE from my credit card One 50 was....

Needed to try to change cancel a booking at Heathrow hotel due to the Moroccan earthquake Extremely poor verging on rude customer services

Long disappointing experience Sent three e-mails over a 4 week period without reply Common courtesy would lead you to believe a company of this stature would at least respond to a complaint

Heathrow The overall stay was fine just average What I m appalled about is the evidently insecure system of having to register your credit card with reception to order room service After leaving the hotel my bill was taken from....

Noone has acknowledged my complaint so writing it on here as we have tried to numerous times with no reply Further to my previous correspondence and previous request for the manager to speak to me tonight to address my concerns....

Inn keepers lodge Hornchurch The room was okay the shower was held together with cable ties well they need not had bothered as you could not get enough water out to get wet The website states breakfast included well if....

The property is now under new management and in urgent need of maintenance and repairs Our bedroom was shabby the toilet seat loose and the beds were uncomfortable The breakfast menu which was advertised as included in the price was....

I booked a room for my daughter and myself at The Innkeepers Lodge Maidstone via Booking com 10 minutes before we arrived at the hotel I received an email from booking com telling me that the room had been cancelled....

Booked a family room via Booking com for the Toby Birmingham West in June for a one night stop late August for returning from Blackpool to Bournemouth All confirmed and multiple emails even the day before welcoming us but when....

Stayed at Innkeppers lodge in Dalkeith Midlothian unprofessional rude reception staff clean comfy rooms and pub ok for food I recommend if going not to try ask reception for guidance and help as you will be ignored and unsatisfied

We are regular customers but since Covid 19 we had not visited till today We were at the Veranda there was no one way system no signs no sanitizers and the tables were not cleaned before new customers came 3....

I visited Quay hitel this weekend for a drink on their patio On arrival no one asked for our contact details incase of COVID-19 None of the staff bothered to sanitise the tables We had to ask three people before....

We booked a table for 5 and stayed 1 night The lunch was terrible dry overcooked chicken and the beef dish we sent it back because it had a black hair in it The staff are not proactive or attentive....

Booked this hotel via hotels com Left a note to confirm a dog will travel with us We were looking to travel up 3 hour drive for our first wedding anniversary Rung the hotel the day before travelling up just....

I was taken very ill with covid and the hotel insisted on charging me for the three days after I had to leave Compare with other hotels eg The Marriott which only charged me for the days that I stayed....

Only seldom you get such a bad service And for reasons I cannot imagine You would think that this hotel would be interested in my attempt to book 12 rooms for 5 days 60 nights - which I guess is....

We visited this hotel last week and I have to say it is the most underwhelming experience but to be fair I wasn t going to place my first ever review about the hotel until a really horrible experience And....

I reached out to the Roosevelt Hotel to talk to someone about helping me help create a special experience for one of their upcoming guests who is ill I could not get the attention of anyone I was trying to....

During my September 2024 stay at the Roosevelt my bed was infested with bedbugs I was bit along my leg in a dozen areas Large red itchy seeping and incredibly painful After changing rooms I showed the bites to the....

We had a fantastic experience with The Roosevelt Location was fab and the staff were polite and friendlyWe were upgraded due to getting married and the manager staff couldn t have been more helpful and supportive We d def stay....