I ordered goods 30 March 2017 on 11 April 2017 Ed replied indicating that they have problems with their mail servers He would look into the status of the order bit it is within the time frame stated in T....

I ordered a mask which never arrived after emailing Ed after 4 weeks of waiting he said it will arrive in 3-5 days it never arrived and they failed to answer my emails or refund my money Avoid this company

They take your money as soon as you click buy but they are extremely slow to deliver I ordered 1 item 06 11-2019 and should expect delevery max 3 weeks later - 5 12-2019 I wrote to them a couple....

DO NOT USE THIS COMPANY posted here on 20th May for latex clothing This is the same company so please don t use them This is a CON Web-site they take your money and you receive nothing You have been....

They take your money and don t send the item or respond to emails Avoid this company

SCAM FAKE ADREES AND EMAIL Money lost no response AVOID

My experience with the customer service serving New York was horrible It s a shame that a company that charges so expensive for its products treats their customers so poorly I will not be purchasing anything from this label again....

Horrible costumer service no phone number that you can call no returning emails Ordered mini Attica funny bag I returned it next day it s Have been 15 days since they received my return but still no refund or any....

I ordered a dress from alexander wang at 650 I then had to pay nearly another 100 to return it to Hong Kong my dress was refunded but not the shipping cost this is disgraceful

The customer service is ridiculously awful and I honestly don t feel like coming back for Alexandra Wang because of this unreliable CS team

No star worth I was waiting for 1 5 months for a return confirmation and after 1 5 they are telling me that the item has been marked The item is waiting for 1 5 month in a warehouse and....

Beware the wolf in sheets clothing This company are extremely clever The shoes that i ordered were far too large so i enquired about sending them back you cannot send back until they approve the request and provide the address....

I ordered a pair of shoes from this company I wore them once and got a water mark on them The mark has stained the leather and will not come out The mark is so bad that the shoes cannot....

Very poor customer service and communication I have placed an order and not received the shoes or any correspondence after several emails chasing the order Eventually had to cancel my order and still waiting upon a refund Left me to....

Ordered a pair of shoes on the 3rd of June next day delivery paid for too Nothing arrived Emailed and eventually received a reply let s say it completely contradicted what was promised After a few more e mails from....

Ordered some shoes on the 31st May delivered a few days later so all good to start However the shoes did not fit as I d hope so followed the returns process which was approved by Molont Sent the shoes....

Purchased a dress from Collagerie for the first time which arrived with no problem The dress is too big and needs to be returned The Company has a detailed returns policy with deadlines which I read carefully before ordering The....

Placed an order two weeks ago and haven t heard anything about when my item will be delivered Tried the WhatsApp number no reply Tried emailing no answer for a week Finally got an email which was totally unhelpful and....

I recently ordered a pair of gloves The website is not really geared for online shopping they just take your credit card details and run it through when they get round to it Then there s zero communication so you....

On December 8 I ordered from Italy a jacket on the Harris Tweed online shop It was supposed to be a Christmas present Despite the fact that the company declares Reliable and efficient order dispatching and delivery I have not....

I had a question about an item in the shop Over a few weeks i tried contacting the owner of the shop via Email Facebook Messenger Instagram Messenger Instagram comments and Facebook comments I never got ANY reaction Very bad....

Poor quality Received a wallet with the inner lining not stitched Customer service were good prompt in response and I had a replacement within a week On inspection it appeared fine but as soon as I put a card in....

I asked for fabric samples that eventually arrived I wanted more fabric samples but after asking twice they ve not arrived It s a shame as I was prepared to pay nearly 700 for a bespoke coat I ve bought....

WARNING This site hides charges in their terms of service that most do not read EXAMPLE Terms of Trial Subscription EnrollmentBy placing an order with us you agree to our full terms and conditions and privacy policy and the enrollment....

Same complaint as previous entry for 1 star A scam and like an idiot I fell for it Tried to cancel using their page for cancellation it let me enter my name then when I hit send it gave back....

SCAM Tried cancelling several times Still they charge you each month 98 for something I did try and order something in the beginning and never received it

I ordered a backpack they were giving away for free just pay shipping of 19 95 Never received the Backpack and got a notice that I was being charged 98 00 for my next order of what I do not....

I order a product Nov 3 2023 It was never received I call about the order in December again Jan 2nd Jan 17th Feb 5 and Feb 26th They always say it should be delivered within one to two weeks....

I ordered some products from Lulu Guiness six weeks ago and am still waiting for them to be delivered Despite calling and emailing them four times when I finally got through to them today they admitted there was a backlog....

This company sell very expensive items yet provide the worst customer experience I ordered a pair of shoes which were damaged in transit I refused to receive it and waited a long time for a refund after several calls to....

Appalling Customer Service - I contacted this company regarding a faulty ipad cover and they took a long time to reply and I had to repeatedly chase for a response The company insinuated that the item had been damaged by....

Customer service non-existent Placed an order for 620 pounds at midnight Realised first thing the next morning the size of shoes and bag were not correct I live in Barcelona They replied to my email at 09 46 am in....

Customer service is atrocious and let s Lulu down I ve returned products via the pre paid tracking label and despite it being signed for have still not received a refund I am thankful that I ve paid via Pay....

In 2014 having travelled extensively through Africa I purchased a Cellini suitcase from the Matador in Rosebank Johannesburg before travelling home The store sold Samsonite and various well known leading brands and the suitcase appeared of good quality Having only....

Cellini Luggage - Still no idea when I will receive my orderI placed an order on the 4th of July 2022 after emails and calls I still have no idea when I will receive my order To date I either....

I am trying to do an exchange for a handbag that is too small - online does not give measurements and the photos are misleading Trying to get hold of anyone is a no go You get diverted to an....

Placed an order on the 19th May 2023 Today is the 29th May 2023 I know they say between 5 - 7 working days however there has been no means of tracking my order I am beginning to wonder whether....

Honestly I will never deal with Cellini Online again Such poor service and the courier they use is just as bad I returned a bag which I had received after much unnecessary delay and received confirmation about a week later....

Bought a pair of Annette eyeglasses from my local Specsavers and after a couple of months the little screw in one of the arms fell out I contacted the company to see if I could purchase a replacement and was....

Shocking Ordered some sun glasses and a pair of ski goggles arrived instead also a different brand Contacted Arnette Several times without a single response Avoid the heartache and don t bother ordering