One bike shipped the other who knows They have my money I am missing a bike in our order No phone number that gets picked up This is a clown show Avoid em

I ordered an item two weeks ago and I m still waiting for item to be shipped Can t connect with anyone either via phone or email Horrible service

Horrible Not even sure this is even a real company I ordered items on July 1st -- Waited a few weeks and received nothing Emailed them and they said Oh everything s on backorder for 6 more weeks Well ok....

I saw an item for a very low price and took a chance trying to order from them After over a week with my order in processing I attempted to contact them Phone rang and didn t pick up Chat....

Ordered called to find out when they can ship no answer Either number Emailed got the COVID-19 message I would hope that at the very least they understand what an answering machine service is so that I would at least....

I read good reviews and paid over 1400 full prepayment for a bike in April 2021 for July delivery At the end of July I emailed bikesdirect In fact I emailed them about 8 times and no reply I emailed....

They don t even bother to lubricate the moving parts on any of their bikes I had to take bike to a bike shop They had to take the entire bike apart to lubricate it Their customer service doesn t....

I recently ordered a bike from Bikes Direct It was received on September 17 Within a few days during assembly it was determined that the fork was not the correct size It was for a larger bike I have called....

I ordered a new Fantom 29 Expert which was delivered quickly on 5 29 22 Bike looked very nice of good quality and seemed straight forward assembling it Put on the pedals handlebars front wheel The drivetrain was completely assembled....

My review is for those of you not especially skilled in bike mechanics The problem I found is a lack of integrity in advertising about the investment needed for getting your bike ready to ride after delivery Secondly sales communications....

I can t even get through on any number of their phone lines I have questions that can be answered by phone but I also would like to test ride I ve hung up three times after being on hold....

I ordered a blix bike online It was delayed by 2 months first Then when it did arrive after an hour of assembling found that it was welded wrong The forks on the front of the bike were uneven It....

Note that their customer service is horrible Impossible to get people on the phone and when you do they flat out lie to you about when things will be shipped They like to present themself as customer friendly but are....

Terrible Customer service DO NOT BUY from Blix Go to Rad Bikes Go to a Chinese company go anywhere but Blix They have been zero help have terrible attitudes and are almost rude when talking to you I would never....

Do not buy from this company They have the worst customer service Products are not shipped when promised You have to pay for returns if you get a defective piece The light on my bike was broken and customer service....

Do not trust warranty given by this supplierMy story fail story with bike-discount and cube warranty Cube Bike-discount year 2016-2017Here is a fail story of quality brands warranties and lost expectations for everybody to be aware When we talk about....

Pathetic service Don t ever order form this website and the customer service is pathetic they respond you within 10-15 days and they will take another few weeks to investigate your shipment

I ve been a customer for years and happy to be so until very recently I ve never ever experienced such a bad customer service I bought a new crank for my MTB which it needed I found the best....

Bought 3000Euro e-Bike that was in stock Upon confirmation of payment they wrote it would take 4 weeks not because of Corona and when I asked why they wrote I will cancel your order then My mistake not to take....

I bought a maxxis assegai tire in the shop and when I mounted it was deformed I contacted the store that informed me to send a tire for inspection they asked me for a video to show the tire a....

Scott the previous reviewer is absolutely correct This company is a sham with SCAMMERS They had no problem immediately taking my 2000 for their hypothetical new but even now yet to be released SPYTAN Etrike that they said would be....

UPDATE 8 30 23 Addmotor DID NOT inform me of the change I was on their site on 8 14 2023 checking for shipment updates that s how I learned of the change I called THEM Yes they did refund....

Broken Trike missing parts no customer service What else can I say

AVOID This company is the biggest nightmare of my purchasing life experience They sent me a damaged bike that was missing the battery the charger and all the accessories They were pleasant but never offered solutions that were reasonable causing....

4000 spent Batteries quit in a couple of months and they won t honor thier warranty Don t buy this junk

Newer buy anything from this seller When you sending item back he don t want to make full refund For some reason this seller thinks that his opinion is more important than UK law

I received my bike not had great customer service though I ordered a revvi from them I had to ring loads to actually get through to someone they ignore emails and messages on Facebook My son s revvi has a....

Avoid ordered over 400 of goods and they haven t been dispatched owners aren t answering emails or calls took my money but haven t sent anything will be visiting the store with live Facebook feed to expose these conmen

I ordered a fork replacement for my bike and the order went smoothly The delivery did not take a long period of time to come and the product was in great condition I would buy from them again

ebike co uk took my order on 31st March and since then have consistently refused to send me the bike I paid 420 pounds for and also refund my money I have spoken to various members of the company and....

Unless you bought your bike from them don t bother Unhelpful

Got a bike from them didn t work sent it back asked what was wrong did not reply to my emails sent a bike back it s second hand bike only last 8 miles then cuts out they haven t....

I purchased an e-bike last year annd for some reason it has stop supplying the power to the motor I have contacted the company that I bought it from and they are not interested in helping me sort it because....

Second bike I have purchaced from this company and must say they do a good job This bike is my wife s to go round town and into the countryside Easy to ride and so far not a problem We....

Purchased a bike from Propella The bike is reasonably good though required some extra work due to issue with factory assembly The company on the other had has not replied to multiple messages to deal with shipping issues There appears....

I paid for my bike and they never shipped it In other words they stole 1 262 from me I emailed multiple times reached out to them thru FaceBook Instagram and X and they didn t respond This company stole....

I recommended this company to my friend based on seeing their products on YouTube He happens to be dirt poor and unemployed after he lost his business during Covid He managed to scrape together 1500 dollars because he needed this....

In April of 2023 I purchased a propeller 7S e-bike This bike is great quality and could not be a better purchase It was reasonably priced extremely well made and the customer service is excellent I can t say enough....

NEVER book at this company If you do check your bike for possible defects as far as you can see What happened The bicycles were handed over without a joint check We only cycled 100 meters in Central Park when....

TERRIBLE COMPANY They were rude unorganized missed a tour and REFUSED to refund the money after we were told it would be

Never rent from this company We rented e-bikes for 3 hours On the way back to the store the brakes failed on my son s e-bike as we were going downhill during rush hour traffic in San Diego As my....

Be careful not to let them mislead you Our credit card was charged full price at the counter despite having NY City passes There was no willingness at all to straighten this out with a refund of the rent even....

Pitiful A promotional code 10 communicated by mail for the reservation code CHECKOUT which doesn t work but I m told it s normal It s only for booking by phone On site Central Park we pick up 3 electric....

The heels on the Fizik R1 Cycling shoes wore really quickly to the point that if you are not careful you will also wear the head of the Allen key screw and then have issues getting them off That is....

I purchased a pair of Terra X5 cycling shoes from the company The shoes have a known problem where the hard toe material develops a downward wave that rubs on your toes You can see similar reviews on Amazon The....

Only UK Customer SupportMy initial experience was good with my purchase of Fizik Terra X5 cycling shoes Very professional and on time deliver However the shoes developed a known problem with the toe section where the material pushed down on....

Bought Fizik X5 Terra Off Road Shoes and after one ride the toes have collapsed in both shoes RUBBISH And after informing Fizik a couple of weeks ago I still don t have a reply RUBBISH

Terrible customer service Ordered a pair of shoes through UK website paid in GBP then once shipment was made it stated it came from Italy From a 155 pair of shoes I had to unknowingly pay 70 for import duties....