Initially had quick responses from customer support however they then requested further details to pass on which I provided Since then every email I have sent to ask for an updated for over two weeks has not been responded to....

Zwift Ride was delivered with two left cranks i e quality assurance not done and impossible to use it Hope to receive a positive service experience at least to handle this issue

Riddled with connection problems no one to actually speak with Problem after problemNo one to dial in and help fix issues You cannot email them direct you have to go through a system that suits them to keep a big....

Started using Zwift 3 weeks ago with a free trial Completed the payment when the trial ran out I paid on Feb 7 subscription activated on feb 12 next payment scheduled for March 1 Contacted support to mention this They....

Terrible customer service - poor quality productRecently purchased a Zwift Hub with Zwift Cog The cog freewheel spring was damaged from new so I was unable to use the trainer Emailed support with pictures they sent the wrong part replacement....

Pro s They do have great prices and the product I received was legit Shipping products to Canada was acceptable 5-7 business days is to be expected Con s Understand that you will have to pay import fees and there....

Ordered a crankset power meter from them I get a notification that order was cancelled No follow up from the company so I email them after a few days to inquire what is going on They said they will send....

Ordered a sweater for my husband Christmas gift on December 12 2024 387 95 USD It arrived relatively quickly from Germany DHL within time frame specified Good quality sweater not a great fit style for my husband so I returned....

Bought a pair of boots from them shipped me the wrong product so I contacted them for return and nobody ever respond you have to contact them via email for return don t buy from them terrible site

could not tell the site is not canadian Site said delivery was free over 200 got a notification from Fedex it was coming overnight from GERMANY Soooo Fedex arrived 2 days later and wouldn t give me the parcel unless....