Really bad customer service Bought two sets of skis and got them within one week Bought another two set of ski boots got the tracking number the next day However never receive the items Called customer support once a day....

Pre-ordered a pair of skis a month ago estimated ship date was a week ago now The estimated ship date came and went nothing I emailed twice asking for an update or estimated ship date nothing Meanwhile I watched as....

Gave 1 star because couldn t give 0 Never I repeat never will I attempt to buy something from this site Placed order in August they provided a confirmation of shipping date and then nothing no email response from customer....

Terrible web site in general and even worst costumer service Could not even make a purchase and the staff cant solve the simplest issue or wont Terrible attitude from Rick when I asked him to speak to the manager he....

Trash company falsely advertised discounts and materialsWill process your order and not fulfil or update you without you reaching out firstBlames Covid for delays when they cannot keep stock

Total scam Don t be fulled by their discounted prices I never received my order I tried to call customer support numerous times they cannot be reached At the end i had to call the credit card company to dispute....

Same issue that others mentioned Ordered shoes on 1 3 and have received no updates Used the text feature to contact them with no response Sent an email also with no response Filed a dispute with my credit card company....

This website store is a scam They did not provide tracking information and when you go and check on their website you will always get an error our website is experiencing technical difficulties I ve disputed all charges with my....

Mine is the same story you ll read on every other 1-star review No product was ever received after 30 days No email has ever been returned No text message ever returned On hold with customer service for an hour....

I have repeatedly text messaged and emailed this company requesting what the status of my order that was purchased over 21 days ago and yet nothing Friday I was told that I would have my confirmation by either that day....

After one year of use one stick broke It broke at a place which is clearly a design fault where the aluminium ends and the nylon part holding the tip begins So the tip is held in place by a....

The worse customer service experience and warranty Helio Recon skiis delaminated on the first run in a prepared ski slope I repaired them at a skishop twice and lost days skiing since the skishop felt for my situation I got....

Horrible customer service Returned item and after after I realised it was held by customs for a week I phoned them with explanation and tracking number I ve been told they are aware about the issue and it s not....

Terrible Customer Service I followed all the instructions to return the items clothing nearly two months ago The items are being held by customs and Black Diamond are refusing to help or issue a refund Therefore I have lost 170....

I am a flash-aholic and have a stupid number of flashlights and headlamps I only use rechargeable batteries so that they don t become corroded I have had 2 BD headlamps go bad in relatively short order with minimal use....

Initially had quick responses from customer support however they then requested further details to pass on which I provided Since then every email I have sent to ask for an updated for over two weeks has not been responded to....

Zwift Ride was delivered with two left cranks i e quality assurance not done and impossible to use it Hope to receive a positive service experience at least to handle this issue

Riddled with connection problems no one to actually speak with Problem after problemNo one to dial in and help fix issues You cannot email them direct you have to go through a system that suits them to keep a big....

Started using Zwift 3 weeks ago with a free trial Completed the payment when the trial ran out I paid on Feb 7 subscription activated on feb 12 next payment scheduled for March 1 Contacted support to mention this They....

Terrible customer service - poor quality productRecently purchased a Zwift Hub with Zwift Cog The cog freewheel spring was damaged from new so I was unable to use the trainer Emailed support with pictures they sent the wrong part replacement....

Really disappointed My boots started cracking and lost their waterproofness after 11 months of gentle use Customer services said I could return the boots at my expense but were clear that wear and tear would not be covered by warranty....

Size charts are not right way too small The return fees are insane 26 for a pair of shoes definitely not buying anything again I m tracking the return and the received the package the 7th and I still haven....

Really poor customer service We bought new approach shoes for our son directly from La Sportiva as his size were not available elsewhere Delivery speed was great Issue came when we faced a 82 tax import bill for the apporach....

Customer service at La Sportiva is a joke They have zero interest in resolving problems and instead blame the couriers they work with I feel completely hopeless as I wait for a refund for shoes that I never received

I am extremely disappointed with La Sportiva s customer service I have been trying to get a simple replacement buckle for my Vega touring boots for six weeks now - without success Instead of sending me replacement parts in a....

Pro s They do have great prices and the product I received was legit Shipping products to Canada was acceptable 5-7 business days is to be expected Con s Understand that you will have to pay import fees and there....

Ordered a crankset power meter from them I get a notification that order was cancelled No follow up from the company so I email them after a few days to inquire what is going on They said they will send....

Ordered a sweater for my husband Christmas gift on December 12 2024 387 95 USD It arrived relatively quickly from Germany DHL within time frame specified Good quality sweater not a great fit style for my husband so I returned....

Bought a pair of boots from them shipped me the wrong product so I contacted them for return and nobody ever respond you have to contact them via email for return don t buy from them terrible site

could not tell the site is not canadian Site said delivery was free over 200 got a notification from Fedex it was coming overnight from GERMANY Soooo Fedex arrived 2 days later and wouldn t give me the parcel unless....

Ordered 2 irocker cruiser stand up paddle boards SUPs from their website The website showed they were in stock and clearly stated that all SUPs had already cleared customs and were despatched from their Devon UK warehouse The first arrived....

I called irocker to check they had stock on a Tuesday am the lady on the phone confirmed they did and I would have two sup s by end of Saturday so I ordered them online whist she was on....

DO NOT BUY from this company They are advertising that they have stock and they clearly don t It s a fraud to take our money which I am trying to get a refund for now We ordered a few....

I ordered a SUP from iRocker when it arrived it was covered in dirty marks scuffs pen marks the seams weren t stuck properly The paddle also had chips on it one had been obviously repaired I emailed iRocker on....

Frustrating - I ordered with this company after narrowing choice down to 2-3 companies Chose this company as UK page stated in stock Order placed on 1st May and paid in full Now 14th May and no sup but accessories....

This is my 3rd Jumpking trampoline and I received it about 3 weeks ago It turned up with 1missing part and damage to the net I have tried to contact jumpking multiple times via email helpline and message service and....

Ordered replacement net which arrived promptly but was incorrect item I have tried repeatedly calling emailing webchat and website contact form all with no response - I ve resorted to opening a PayPal case to try and retrieve my money....

Expensive products with no customer service at all It might be ok or may leave you very annoyed

Avoid at all costs long story short the product took nearly 6 weeks to be delivered After 4 weeks of use the bearing in the top mount has broken meaning the swing no longer spins The ropes don t stay....

I ve owned my trampoline for about 2 5 years The frame became deformed After multiple emails to isolate the issue I was told the top rails needed replacing The price they quoted me was more than the total cost....

Such a useless app if you don t have an Apple Watch I was on a road trip in France and I hoped it would help me out But not at all Never understood how to use it You are....

Wikiloc provides detailed instructions to cancel a trial subscription but none of them worked for me It seems like a scam to me

Wikiloc is a fantastic online platform and app that has revolutionized the way I plan and enjoy my outdoor adventures Whether you re a seasoned hiker mountain biker or simply enjoy exploring nature Wikiloc is an invaluable tool 1 Customizable....