NEVER book at this company If you do check your bike for possible defects as far as you can see What happened The bicycles were handed over without a joint check We only cycled 100 meters in Central Park when....

TERRIBLE COMPANY They were rude unorganized missed a tour and REFUSED to refund the money after we were told it would be

Never rent from this company We rented e-bikes for 3 hours On the way back to the store the brakes failed on my son s e-bike as we were going downhill during rush hour traffic in San Diego As my....

Be careful not to let them mislead you Our credit card was charged full price at the counter despite having NY City passes There was no willingness at all to straighten this out with a refund of the rent even....

Pitiful A promotional code 10 communicated by mail for the reservation code CHECKOUT which doesn t work but I m told it s normal It s only for booking by phone On site Central Park we pick up 3 electric....

If I could I would give you any stars You read messages but ignore them how is that acceptable I asked about some information to help me out but you just blank it have a little read the not reply....

I ve finally had to accept that I am in a bad relationship with SRAM I ve been a loyal SRAM user for over a decade going so far as to making bike choices based on whether they were kitted....

I m missing a small black plastic disc for a S7 clickbox It s a 10c part that I personally think is not correctly engineered The local dealer says I can only buy it with a new 50 clickbox What....

I find it disheartening that you cannot contact them for support I have been loyal to their product for a long time but no longer I have purchased 2 new bikes this past year - Both equipped with Sram Eagle....

Woeful customer service I asked SRAM UK about servicing a Power Meter they offered no help at all I will never buy another SRAM product again

The rehook tyre glider damaged my carbon rims by making gouges This has rendered one wheel unsafe and consequently requires replacement at a cost of 450 The owner has offered 25 discount on other products they sell as recompense which....

got new tyres onto my carbon rims with ease I couldn t believe it so I ve removed and fitted it several times to be sure Tyre levers are no longer needed This is a brilliant product

Just cleaned the bike with the yellow degreaser from Rehook after completing LEJOG The degreaser did a great job Spray on rub with a soft brush hose off The bike was really pitted with grime and muck The best cleaner....

I would just like to thank you on how good your service has been when I got in contact with you about my blue tyre lever from the multi tool which I broke and how quickly you got a replacement....

5 stars for the Rehook portable jet washer Light easy to use did a great job of cleaning my bike I attached it to the garden hose pipe and also cleaned the pond filters from the pond in the garden....

The heels on the Fizik R1 Cycling shoes wore really quickly to the point that if you are not careful you will also wear the head of the Allen key screw and then have issues getting them off That is....

I purchased a pair of Terra X5 cycling shoes from the company The shoes have a known problem where the hard toe material develops a downward wave that rubs on your toes You can see similar reviews on Amazon The....

Only UK Customer SupportMy initial experience was good with my purchase of Fizik Terra X5 cycling shoes Very professional and on time deliver However the shoes developed a known problem with the toe section where the material pushed down on....

Bought Fizik X5 Terra Off Road Shoes and after one ride the toes have collapsed in both shoes RUBBISH And after informing Fizik a couple of weeks ago I still don t have a reply RUBBISH

Terrible customer service Ordered a pair of shoes through UK website paid in GBP then once shipment was made it stated it came from Italy From a 155 pair of shoes I had to unknowingly pay 70 for import duties....

WARNING - it is easy for this product to damage your vehicleI attached the upper hook to the metal top of the rear hatch as directed this can only be done with the door open up I wanted to make....

Frustrating return policy Company does not help with return shipping costs which can well exceed 50 They do not care about their customers and offer no help when it comes to return shipping

The top strap and a buckle broke the first time we used the Allen Sports rack This caused major damage to our four bikes and minor damage to our van We are extreme dissatisfaction with the Allen Sports bike rack....

After a few uses the locking wedge piece that secures the rack inside the hitch cracked This piece is made of a brittle cast metal and can t handle the stress from tightening the rack inside the hitch - even....

I would give this company a lower review if that were possible I feel that their customer service policy and products are dangerous I personally had a product fail and both my bikes fell off in the street upon researching....

Absolutely no response from customer support Overpriced Blatant false advertising No individual can stop this kind of thievery but we can hope that they will see justice Do not trust them Do NOT give them your money

They sent a generic bicycle seat that wasn t even close to a fit for my bike The seat arrived with no invoice or customer service info No reply to multiple requests for return information sent to the support address....

as with everyone else here i didn t properly check trust pilot for this scam of a company I ordered a Cannondale bike rack which doesn t fit my bike and has no instructions have sent three emails and no....

Noooo Why didn t I check TP first Like most other people here I too was ripped off by this company Bought a pair of grips bar ends advertised as high quality and got some cheap crappy plastic grips with....

Buyer be aware This is a scam They falsely advertise generic products as branded bike seat FOR Bianchi bike-it states it is Bianchi in description however it is a generic seat way overpriced if you search other brands the same....

It is a typical Asian company in which there are people who don t even know what the products they produce are for For example in the catalog they show the CX chainrings with 6mm offset essential if you want....

So much fun Great place to learn Supportive community

Every part of our experience at the Ramp Room was excellent From the super fun and exciting track to the service and parts and the overall supportive vibe I would ve given a 10 review but it wasn t an....

We ordered a bike for our son s birthday from the ramp room The bike was on time and perfect and made his day Such a smooth and easy experience

Awful rude customer service I ordered 3 bikes for Christmas Paid in full at checkout including delivery I live in London and so expected for the bikes to delivered fully built and ready to go The following day I received....

I received my bike in a box and built it using the helpful online videos So happy on many counts The bike was in great condition It s second hand so I was half expecting otherwise but it is top....

I bought a bike from the bike project for my 7 year old The bike is a Hoy one with 20 inch wheels and we are delighted with it I love the fact that the bike had been refurbished so....

I have worked in a large variety of bike shops in the past as well as been served by many and I have to say from personal and professional experience that the quality of the work that the mechanics and....

Really happy with my recent service at The Bike Project Really good communications they were very attentive to my bike and carefully looked it over Very good communications on the price and the couple of extra parts it needed Good....

Great product TERRIBLE Customer service and attitude To the point where I wouldn t buy from them again

I ordered my bike one of the premium non-electric models Schindelhauer sells in August 2022 It should have been delivered by the 30th of May 2023 which with 9 months is already a long time for a bicycle But ok....

I would give zero stars if possible I ordered my bike from Schindelhauer in May and was told it would arrive in the middle of July The bike didn t arrive and still hasn t And there has been ZERO....

I own the Ludwig 14 speed with Rohloff hub gear Have now had it for 5 years Great to ride with excellent -in fact the standard bearer - hub gear I have taken it to Mont Ventoux Alpe d Huez....

I spent a lot of time researching what is by far the most important bike buy for me for decades and my first electric bike I am not disappointed The Heinrich is a really beautiful looking bike but a bike....